Posted by AzBlueMeanie:
Updates comprised from stakeholder organization communications:
We are continuing to experience tremendous demand at HealthCare.gov during
the first week of Open Enrollment. We know some of you are having
trouble getting to the application and we are sorry for any
delays. Thanks for your patience, and please keep trying!
Here’s what we’re doing to make things better:
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Extra space for more users to get onto the system
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More technicians working around the clock to find problems and fix them
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More trained representatives ready to take your calls at our Marketplace toll-free number
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New pathways to get you to the application faster
These
improvements and others have cut the wait times by one-third, and more
people are successfully applying and shopping in the Marketplace.
If you need help with your Marketplace application, you can contact the 24/7 call center, use the live chat function, or go to LocalHelp.HealthCare.gov to find an in-person assister in your community.
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We always knew that there would be some glitches and kinks in the
system as it gets up and running. The important thing is that those
problems are being identified quickly, solutions are being devised, and
we are sharing those solutions with enrollment experts across the
country.
This is not a sprint but a marathon, and we're in it for the long haul.
If people you know are looking for health insurance, ask them to visit our new and improved Get Covered America site
so they can learn more about their new health insurance options. We’re
featuring plain-language answers to the most common consumer questions,
personal stories about why getting covered is so crucial, and a portal
to take visitors straight to their state’s Health Insurance Marketplace.