The kind of problem any business would like to have
Posted by AzBlueMeanie:
It turns out that the biggest problem with the Health Insurance Marketplaces in the first few days of operation is that there is so much public demand that the computer servers are overwhelmed, causing delays and error messages. That is the kind of problem any business would like to have. "Get me IT — add more server capacity, stat!"
Sarah Kliff writes, Obamacare’s biggest problem right now isn’t glitches. It’s traffic.
If you've been trying to buy health insurance coverage on the
Obamacare marketplace, you're probably quite familiar with the screen [below]. It asks potential shoppers to hang on a moment because there are
"a lot of visitors on the site."
This screen has been a big part of the Affordable Care Act's launch
so far: There are lots of people who, in Obamacare's first 36 hours,
have had trouble signing into the new marketplaces. And even if they've
gotten in, they've found it difficult to move past the first few screens
of the application, where drop-down menus for security questions
wouldn't load.
The wait times aren't ideal. Some people who wanted to sign up for
Obamacare on launch day couldn't. But though I spent most of Tuesday on
the phone with people who were struggling to use the Web site, I don't
tend to think these initial glitches will have a significant impact on
the law's success.
Everyone I spoke with, even those who couldn't sign up, took nearly
the same attitude: I guess I'll come back and try again later.