“REGIONAL TRANSIT TRANSFER POLICY TO CHANGE SunGO Card transfers good for two hours in any direction, fee waived for one month (press release)
TUCSON, Ariz. –Starting on September 1, all passengers must have a SunGO Card or SunGO ID& Card, even if paying cash, for a transfer to be issued when tapped on a farebox. Transfers will now be valid for two hours in any direction on Sun Tran, Sun Link and select Sun Shuttle routes. Paper transfer tickets will no longer be distributed after August 31.
In order to ensure all passengers have a SunGO Card, Sun Tran will distribute cards from 6 a.m. to 9 a.m. and 3 p.m. to 6 p.m. each weekday starting August 22 through September 2, in the information booths at all transit centers:
- Laos Transit Center, 205 W Irvington Road
- Ronstadt Transit Center, 215 E Congress Street
- Tohono Tadai Transit Center, 4540 N Stone Avenue
Limit is one card per passenger. Individual must be present at the time of distribution to redeem card.
Passengers can also get a SunGO Card with the fee waived, from August 22 through September 30, 2016, if a pass or minimum value of $1 is loaded to a new SunGO Card at a Ticket Vending Machine or at a sales outlet.
For more information on the new regional transit transfer policy, visit www.suntran.com or call Sun Tran’s Customer Service at (520) 792-9222.”
Contact: Kandi Young
Date: August 16, 2016
Director of Marketing &Communications
(520) 206-8810; email@example.com
Contact: Michael Graham
Public Information Officer
(520) 837-6686; firstname.lastname@example.org
Carolyn’s note: After receiving this email on 8/16/16 I corresponded with Kandi Young a # of times, to understand what this means. Apparently Sun Tran drivers will no longer give out paper transfers to customers who pay cash unless they have a Sun Go card. Both my husband and I are occasional bus riders so this does affect us, so I did go downtown today to pick up a Sun Go card, to carry along in case I need a transfer. But I asked Ms. Young about out of town visitors/newcomers to Tucson who don’t know about needing this card. I guess they will think about putting up a kiosk at the airport for those users, and others will just have to pay twice ($1.50 x two) , since they won’t be able to get a transfer. Regular Sun Tran riders just use their monthly pass so this won’t affect them.
Seems to me that Sun Tran should be making bus riding easier than harder like this new policy. Especially since they always want to increase ridership.